Privacy Policy

At Select Medical we are committed to maintaining the trust and confidence of our customers, suppliers, visitors to our website and subscribers to our newsletter.  In particular, we want you to know that Select Medical does not sell, rent or trade email lists with other companies and businesses for marketing purposes. In this Privacy Policy you’ll find information on how we treat your personal information when you make contact with us, use one of our services or buy a product from us.

To ensure products/services are delivered to you, Select Medical must process personal data – in doing so, Select Medical acts as a data controller.

On occasion, Select Medical also acts as a data processor on instruction from data controllers.

We will only use your personal data in accordance with the terms outlined in our contracts and our privacy notice.

Please click below for more information.

Customers

1.0 Collection of personal data

  • You may give your personal details to Select Medical directly, such as by purchasing a product or service from us. This information may be collected on paper, online forms, by telephone, or email; or,
  • In some circumstances, where purchases/services are provided in a B2B context, your personal details may have been provided to us by another person in your company to offer and / or perform a contractual obligation between Select Medical and your company;
  • Where a company purchases a product /service on behalf of a client limited details may have been provided to us about you (the client) e.g. name, address for delivery

The types of data we collect are dependent on product / service required but,

Will always include (if a purchase is made):

  • Contact name
  • Delivery/Invoice Address
  • Contact email/phone number
  • Bank account details

May include:

  • Client’s name (required if product / service delivered directly to client)
  • Client’s age (required if age restricted products)
  • Name of directors (required for credit accounts)
  • Health condition (required for VAT Exemption)

In all cases Select Medical must have a legal basis for processing your personal data.

1.1  Purpose of processing and legal basis

The legal bases we rely upon when providing and/or offering to provide these products/services to you are:

Legal Base

Example of Purpose

Legal Obligation To comply with law, e.g. HMRC, Tax & VAT legislation
Contractual Obligation To perform a contract between Select Medical and you / your company
To assist us / you / your company to establish / exercise or defend legal claims
Legitimate Interest For marketing and public relations in relation to our services/products
Consent Where we have explicitly obtained your consent e.g. you have ticked a box on a form to allow further contact by phone / newsletter
Vital Interest of Data Subject This is unlikely, however in some circumstances customers visit our offices, in the event of an emergency the limited information we hold on you would be provided to emergency services as necessary

1.2 Sharing your information

Select Medical does not pass on or sell personal data to third parties. Under some circumstances, outlined below, we will process your data with the following recipients:

  • Governing or certification bodies and authorities as required by law;
  • Our software providers;
  • Third party, where necessary to protect your vital interest, e.g. emergency services;
  • Marketing technology platforms and suppliers;
  • Data processors for the purposes of credit checks and/or delivery.

1.3 Data access, restriction and retention

We store information about you in both electronic and written formats. Where we store written information it is stored in locked cabinets within our offices. Office access is restricted to employees and authorised authorities only e.g. for auditing purposes etc.

Only authorised members of staff are given login credentials to our network and they are only granted the access they require to fulfil their role within the company. Any data stored off-site, e.g. off-site hosted servers are GDPR compliant.

The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time e.g. 10 years for medical products sale traceability, 7 years tax information etc.

Different products/services purchased also require data retention for different periods e.g. for the lifetime of that product to ensure your customer rights and/or servicing requirements are met.

Suppliers

1.0 Collection of personal data

  • You may give your personal details to Select Medical directly during the course and management of a supplier agreement. This information may be collected by email or phone.
  • In some circumstances your personal details may have been provided to us by another person in your company to offer and / or perform a contractual obligation between Select Medical and your company.

The types of data we collect are:

  • Contact name
  • Contact email/phone number
  • Bank account details

In all cases Select Medical must have a legal basis for processing your personal data.

1.1 Purpose of processing and legal basis

The legal bases we rely upon are:

Legal Base

Example of Purpose

Legal Obligation To comply with law, e.g. HMRC, Tax & VAT legislation
Contractual Obligation To perform a contract between Select Medical and you / your company

To assist us / you / your company to establish / exercise or defend legal claims

Vital Interest of Data Subject This is unlikely, however in some circumstances suppliers visit our offices,in the event of an emergency the limited information we hold on you would be provided to emergency services as necessary

1.2 Sharing your information

Select Medical does not pass on or sell personal data to third parties. Under some circumstances, outlined below, we will process your data with the following recipients:

  • Governing or certification bodies and authorities as required by law;
  • Our software providers;
  • Third party, where necessary to protect your vital interest, e.g. emergency services;

1.3 Data access, restriction and retention

Select Medical store personal information about you electronically. Office access is restricted to employees and authorised authorities only e.g. for auditing purposes etc.

Only authorised members of staff are given login credentials to our network and they are only granted the access they require to fulfil their role within the company. Any data stored off-site, e.g. off-site hosted servers, are GDPR compliant.

The Company will retain your personal data for as long as we use your company’s services and for as long as required by law for product traceability.

Visitors to our website

Collection of personal data

When someone visits www.selectmedical.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If you fill in a form on our website, and give your name or contact email / phone number through our website, we collect and record this information. We do this for a few reasons; for the purpose of fulfilling your request or query and to be able to contact you if we need to obtain further information. We do not rent, trade or sell this information on to any third parties.

1.1  Purpose of processing and legal basis

The legal bases we rely upon are:

Legal Base

Example of Purpose

Legitimate Interest To carry out the request / enquiry made by you
Consent Where we have explicitly obtained your consent e.g. you have ticked a box to receive newsletters

1.2 Sharing your information

Select Medical does not pass on or sell personal data to third parties. Under some circumstances, outlined below, we will process your data with the following recipients:

  • Our software providers

1.3 Data access, restriction and retention

Select Medical store information about you electronically. Office access is restricted to employees and authorised authorities only e.g. for auditing purposes etc.

Only authorised members of staff are given login credentials to our network and they are only granted the access they require to fulfil their role within the company. Any data stored off-site, e.g. off-site hosted servers, are GDPR compliant.The Company will retain your personal data for a maximum of 6 months to respond to your enquiry, at which point it will be deleted if no further services are required.

E-newsletter sign-up

1.0 Collection of personal data

As part of the registration process for our e-newsletters, we collect personal information. We use this information for the purpose of sending you our e-newsletter. We don’t rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

1.1  Purpose of processing and legal basis

The legal bases we rely upon are:

Legal Base

Example of Purpose

Legitimate Interest To offer you products/services that are of interest to you/your business e.g. we have had contact with you in relation to our products/services and hold a generic, business email address for you e.g. manager@carehomename
Consent Where we have explicitly obtained your consent e.g. you have ticked a box on a form to allow further contact by newsletter

1.2 Sharing your information

Select Medical does not pass on or sell personal data to third parties. Under some circumstances, outlined below, we will process your data with the following recipients:

  • Our software providers

1.3 Data access, restriction and retention

Select Medical store information about you electronically. Office access is restricted to employees and authorised authorities only e.g. for auditing purposes etc.

Only authorised members of staff are given login credentials to our network and they are only granted the access they require to fulfil their role within the company. Any data stored off-site, e.g. off-site hosted servers, are GDPR compliant.The Company will retain your personal data to send you e-newsletters and will check from time to time that you are still happy to receive newsletters. You can unsubscribe to e-newsletters at any time of the day or night by clicking the unsubscribe link at the bottom of any of our newsletters or by calling 01254 668899 (Mon-Fri, 9am to 5pm).

Visitors to our offices

When visiting our offices, people are required to sign-in giving name and vehicle registration. This information is stored for your safety, whilst on site in case of emergencies. This information is shredded at the end of each month.

Job applicants

When applying for a job, CV’s are collected and stored securely in locked cabinets or stored electronically. CV’s are retained for a period of 12 months only, unless specifically requested to be kept on file, and then deleted/shredded.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Information on Select Medical as a Data Processor

1.0 Collection of personal data

As a data processor limited personal details are supplied to us for the purposes of delivering/servicing/repairing medical equipment. This information is supplied to us via secure web based email. Only 2 members of Select Medical staff have access.

The data we collect is limited to:

  •  Contact name
  • Delivery address

1.1 Sharing your information

Select Medical does not pass on or sell personal data to third parties. Select Medical does not engage sub-contractors for Installation & Collection, Service, Repair or Cleaning & Decontamination. In the event that items may be couriered to a client:

  • Only data explicitly required to carry out the delivery will be used.
  • Only vendors who are GDPR compliant and have provided statements of conformity to GDPR legislation will be used.

1.2 Data access, restriction and retention

Select Medical store information in both electronic and written formats.

  • Worksheets are completed at the point of customer request and remain within the office in locked cabinets.
  • This data is passed in written format to engineers to complete the work. The engineers schedule is shredded on completion of the work.
  • For each job attended a written record is stored in locked cabinets and on our internal database.
  •  Access to the database is restricted to employees who are involved in the work process.

Select Medical will retain personal data for 10 years to meet medical device regulations and to ensure your customer rights and/or servicing requirements are met.

Security to prevent the loss, misuse or alteration of your information

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures:

  • encryption of our services and data;
  • review our information collection, storage and processing practices, including physical security measures;
  • restrict staff access to personal information with only those who need to know to carry out their duties;
  • shred all paper copies containing personal identifiable information (if not required to be held for legal/contractual reasons);
  • internal policies setting out our data security approach and training for employees.

 

Your rights

Please be aware that you have the following data protection rights:

You have the right to:

  • Be informed about the personal data Select Medical processes on you;
  • Access the personal data Select Medical processes on you;
  • Rectify your personal data if incorrect;
  • Erase of your personal data in certain circumstances;
  • Restrict processing of your personal data;
  • Data portability in certain circumstances;
  • Object to the processing of your personal data that was based on a public or legitimate interest;
  • Not to be subjected to automated decision making and profiling; and
  • Withdraw consent at any time.

You are not required to pay any charge for exercising your rights (except in exceptional circumstances). We have one month to respond to you.

Where you have consented to Select Medical processing your personal data you have the right to withdraw that consent at any time by emailing Data Protection Officer customerservice@selectmedical.co.uk or calling 01254 668899.

Complaints or queries

If you wish to complain about this privacy notice or any of the procedures set out in it please contact: Data Protection Officer by emailing customerservice@selectmedical.co.uk, calling 01254 668899 or write to:

Data Protection Officer
Select Medical
Unit 10 Philips Rd
Whitebirk Ind Est
BB1 5NA.

You also have the right to raise concerns with the Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority outside the UK if you believe that your data protection rights have not been adhered to.

Access to your personal information

You are entitled to access the personal information that we hold. Email your request to customerservice@selectmedical.co.uk or write to:

Data Protection Officer
Select Medical
Unit 10 Philips Rd
Whitebirk Ind Est
Blackburn
BB1 5NA.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 07/06/2018.

Information about cookies

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile device (referred to here as a “device”) browser from a website’s server and is stored on your device’s hard drive.

Each website or third party service provider used by the website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website or third party service provider to access the cookies it has already sent to you, not the cookies sent to you by other sites or other third party service providers.

A cookie will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What is a browser?

A browser is an application that allows you to surf the internet. The most common browsers are Chrome, Internet Explorer, Firefox and Safari. Most browsers are secure and offer quick and easy ways to delete information like cookies.

What do cookies do?

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Information supplied by cookies can help us to analyse your use of our site and help us to provide you with a better user experience.

Types of Cookies

First Party Cookies

First party cookies are set by the website you are visiting and they can only be read by that site.

Third Party Cookies

Third party cookies are set by other organisations that we use for different services. For example, Select Medical uses external analytics services and these suppliers may set cookies on Select Medical behalf in order to report. The website you are visiting may also contain content embedded from, for example, YouTube or Flickr and these sites may set their own cookies.

Session Cookies

Session Cookies are stored only for the duration of your visit to a website and these are deleted from your device when your browsing session ends.

Persistent Cookies

This type of cookie is saved on your device for a fixed period. Persistent cookies are used where we need to know who you are for more than one usage session. For example, if you have asked us to remember preferences like your username.

How do we use cookies?

First party

Select Medical website uses 1st party cookies. These cookies are used to help us collect information about how visitors use the website. The cookies store unique identifiers that allow Select Medical to track a visitors progress through the website.

Analysis

We use cookies to analysis our website via Google Analytics. These cookies allow us to see how our website performs and how visitors interact with the website. The data and information from these cookies allows us to make improvements to give a better service and user experience as well as seeing areas where errors may occur.

We can also see how often users have visited, where they leave our website, where they enter our website and what marketing channel is most effective for our marketing campaigns.

Cookie management

You can choose how cookies are handled by your device via your browser settings. The most popular browsers allow users to a) accept all cookies, b) to notify you when a cookie is issued, or c) to not receive cookies at any time. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided, spoiling your experience of the website. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.